CONVERGINT CUSTOMER PORTAL

TERMS OF USE

Version: 1.0

Effective Date: February 1, 2026

These Customer Portal Terms of Use (“Terms”) govern Customer’s and its Users’ access to and use of this Convergint Customer Portal, including any associated websites, software, interfaces, dashboards, tools, or services (collectively, the “Portal”). The Portal is operated by Convergint Technologies LLC and, where applicable, its Affiliates involved in operating, supporting, or using the Portal (together, “Convergint,” “We,” “Us,” or “Our”). “Customer” means the organization on whose behalf the Portal is accessed or used. “Users” means individuals that access or use the Portal on Customer’s behalf.

By accessing or using the Portal, Customer agrees to be bound by these Terms. IF CUSTOMER DOES NOT AGREE TO THESE TERMS, CUSTOMER MUST NOT ACCESS OR USE THE PORTAL. By accepting these Terms, a User represents and warrants that they have the authority to bind Customer to these Terms. Customer is responsible for ensuring its Users comply with these Terms, and is fully responsible and liable for all acts and omissions of its Users.

These Terms govern only the Portal, including Convergint’s provisioning and Customer’s and Users’ access to and use of the Portal. Convergint provides products, services, deliverables, and other offerings (“Convergint Offerings”) in a variety of fields, including security, fire and life safety, building automation, A/V, and others. The Portal is provided solely as a tool to facilitate Convergint Offerings, including to enable requests and responses, view status, and exchange information related to the Convergint Offerings.

These Terms do not govern, modify, supplement, or replace the terms applicable to Convergint Offerings themselves, which are governed exclusively by the applicable separate written agreement(s) between Customer and Convergint (each, a “Customer Agreement”). If Customer does not have a Customer Agreement, then the Terms & Conditions applicable to the relevant Convergint Offerings, as posted at https://www.convergint.com/terms, are incorporated by reference and shall apply as the Customer Agreement.

For clarity, these Terms apply solely to the Portal and do not: (i) create or modify any service-level commitments; (ii) impose or expand any obligations regarding the Convergint Offerings; or (iii) alter Customer’s or Convergint’s rights or obligations under any Customer Agreement. Convergint Offerings, including all work performed in response to Portal submissions, remain governed exclusively by the Customer Agreement.

We may update these Terms at any time, with or without notice. Customer is responsible for reviewing the Terms periodically. Continued use of the Portal constitutes acceptance of updated Terms.

1. Overview of the Portal

The Portal may allow Customer and its Users to submit requests, receive responses, view status, exchange information, and provide other features or capabilities that Convergint may release from time to time. By way of example, the Portal may allow Customers and Users to view, submit, and manage service requests; view service request status; view work orders and associated details; upload or receive attachments; and submit or view notes, historical information, or status updates.

We may modify, update, or discontinue the Portal or any Portal feature or capability at any time.

THE PORTAL IS NOT AN EMERGENCY SERVICE. The Portal is not monitored continuously and is not a channel for emergency or safety-critical communication. Submitting a request through the Portal does not initiate or guarantee any particular response time. Customer must follow emergency procedures outside the Portal. Convergint is not liable for any harm arising from reliance on the Portal.

The Portal is provided solely to facilitate Convergint Offerings and for informational convenience and exchange. Information made available through the Portal may not be real-time, complete, accurate, or authoritative, and may depend on internal or external systems, networks, or integrations that we do not control and are not responsible for. Making the Portal available does not modify any of Convergint’s obligations under the Customer Agreement

1. Access Rights and License

Subject to these Terms, Convergint grants Customer a limited, revocable, non-exclusive, non-sublicensable, and non-transferable right for Customer and its authorized Users to access and use the Portal solely for Customer’s legitimate internal business purposes and in accordance with these Terms. The Portal is licensed, not sold. All rights not expressly granted are reserved by Convergint.

1. Authentication, Accounts, and User Management

The Portal may support one or more authentication methods, which We may modify at any time. Customer is responsible for all activity under Customer accounts. Customer is responsible for: (i) ensuring only authorized Users access the Portal; (ii) creating, approving, managing, and promptly deactivating Users; (iii) maintaining accurate User and account information; (iv) protecting credentials, authentication methods, and access controls; (v) ensuring Users comply with these Terms; and (vi) immediately notifying Convergint of any unauthorized access or suspected compromise.

1. Customer Responsibilities

Customer agrees to:

• Provide accurate, non-misleading information in all Portal submissions;
• Maintain up-to-date contact and account information, and up-to-date information regarding its Convergint Offerings;
• Upload only lawful, non-malicious, and appropriate content;
• Ensure it has rights to all materials it submits;
• Use the Portal solely for its legitimate, internal business purposes;
• Comply with all applicable laws and regulations; and
• Ensure its Users understand and follow these Terms.

Customer is responsible for the acts and omissions of its Users, including their compliance with these Terms.

1. Prohibited Conduct

Customer and its Users must not:

• Access or attempt to access the Portal by unauthorized means;
• Probe, scan, penetrate, or test the Portal’s security or infrastructure;
• Circumvent or interfere with security, monitoring, or usage controls;
• Introduce malware, viruses, harmful code, or malicious attachments;
• Use automated tools (including scraping, indexing, or AI agents) to access or extract Portal data;
• Reverse engineer or attempt to derive the Portal’s source code or underlying systems;
• Use the Portal to build or improve a competing product or service;
• Misrepresent information or submit fraudulent, inaccurate, or misleading requests;

Customer shall not upload any keys, credentials, configurations, or similar information that could enable unauthorized access to, or compromise the security or integrity of, Customer’s security, fire, safety, or other systems.

1. Personal Data

The Portal is designed to support Customer’s service interactions with Convergint and is not intended to store or process personal data beyond the limited business-contact information necessary to create and administer Portal accounts and service Customer. Customer may provide limited business-contact information for itself or its Users solely for the purpose of enabling and facilitating Portal access and Convergint’s services (“Business Contact Data”).

Customer must not upload, submit, or transmit to the Portal any of the following prohibited data:

• Data that is considered “sensitive” under applicable laws, rules, or regulations, including government identifiers, financial account or payment card information, protected health information, biometric or genetic data, or other categories of sensitive personal data; or
• Any personal data relating to Customer’s end users, such as Customer’s employees, contractors, visitors, or other individuals whose data may be captured by or in relation to the Convergint Offerings. This includes, without limitation, operational or surveillance data generated or stored by Convergint Offerings or Customer’s systems (e.g., access logs, badge data, camera footage, audio, sensor data, geolocation information, or similar operational or monitoring data).

Customer is solely responsible for any prohibited data it uploads or submits to the Portal, and shall indemnify, defend, and hold harmless Convergint from any claims, liabilities, penalties, or costs arising from or relating to such uploads. Convergint disclaims all obligations under privacy, health, security, or financial regulations with respect to any prohibited data and has no obligation to detect, monitor, remove, remediate, or otherwise safeguard any such data.

1. Customer Data; Customer Representations

“Customer Data” means information Customer or Users submit through the Portal, including service requests, descriptions, site information, attachments, and account information. As between Convergint and Customer, Customer retains ownership of Customer Data, which is considered Customer’s Confidential Information.

Customer grants Convergint a non-exclusive, worldwide, royalty-free license to access, host, store, use, process, transmit, modify (as necessary), and display Customer Data only to the extent reasonably required to: (i) Provide, operate, support, maintain, and secure the Portal; and (ii) Service, administer, and support Customer’s account and relationship with Convergint, including to provide, coordinate, and deliver Convergint Offerings, recommend or suggest other Convergint Offerings, and act on Customer’s instructions or requests.

Convergint may collect data relating to Portal configuration, performance, usage, logs, interactions, and diagnostics (“Usage Data”). Usage Data will not include Customer Confidential Information; provided, however, Usage Data may relate to or be derived from Customer’s or Users’ use of the Portal. Convergint owns all Usage Data, and for clarity may use Usage Data for any lawful business purpose, including analytics, diagnostics, security, and improving or developing products and services.

Convergint may use Customer Data, where anonymized, aggregated, and/or de-identified such that it cannot be used to identify Customer, to improve the Portal and Our products and services; for analytics, insights, and benchmarking; for developing new offerings and enhancements; and for other legitimate and lawful business purposes (collectively, “Insights”). No rights in such Insights are granted to Customer.

Customer represents and warrants that Customer Data: (i) is accurate and not misleading; (ii) does not infringe or violate any law or third-party rights; (iii) does not contain prohibited personal data; and (iv) does not contain malware or harmful code. Customer also represents and warrants that Customer has all rights necessary to submit Customer Data.

Convergint may rely fully on Customer Data as authoritative instructions from Customer. Convergint shall have no liability arising from or relating to Customer’s selection of sites, priorities, descriptions, contacts, classifications, or other inputs or choices made through the Portal.

1. Third-Party Systems and Dependencies

The Portal may rely on or interact with third party platforms, systems, or services. Convergint does not control and is not responsible for the availability, accuracy, performance, or behavior of any third-party system.

1. APIs and Interfaces

Convergint may, but is not obligated to, make application programming interfaces (“APIs”), integrations, or other interfaces available in connection with the Portal. Any such APIs or interfaces, if made available, are provided at Convergint’s discretion and may be modified, limited, suspended, or discontinued at any time, with or without notice. Customer acknowledges that the evolution, functionality, availability, and roadmap of the Portal, including any APIs or interfaces, are determined solely by Convergint and are not subject to any customer requirements, expectations, or prior practices. Except as expressly agreed in writing by Convergint, no APIs or interfaces are guaranteed to be available, stable, backward-compatible, or supported for any period of time

1. Feedback

If Customer or its Users submit feedback, ideas, or suggestions related to the Portal or Convergint Offerings, Convergint may use them without restriction, attribution, or compensation.

1. Confidentiality

“Confidential Information” means any nonpublic, proprietary, or confidential information disclosed or made available by one Party (“Disclosing Party”) to the other Party (“Receiving Party”) in connection with the Portal or these Terms, whether in oral, written, electronic, visual, or other form. Confidential Information includes, without limitation: Customer Data, Portal content and functionality, technical information, system information, business information, account information, usage information, and all nonpublic information regarding the Disclosing Party’s operations, products, services, customers, or personnel.

Confidential Information does not include information that the Receiving Party can demonstrate by written documentation: (i) is or becomes publicly available without breach of these Terms or any obligation of confidentiality; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party, without restriction on use or disclosure; (iii) was independently developed by the Receiving Party without reference to or use of the Disclosing Party’s Confidential Information; or (iv) is rightfully obtained from a third party who is not under an obligation of confidentiality to the Disclosing Party and who has the lawful right to disclose such information.

The Receiving Party shall: (i) protect the Disclosing Party’s Confidential Information using at least a reasonable degree of care, and no less than the measures the Receiving Party uses to protect its own confidential information of a similar nature; (ii) use the Disclosing Party’s Confidential Information solely as necessary to exercise its rights and perform its obligations under these Terms or the Customer Agreement; and (iii) disclose the Disclosing Party’s Confidential Information only to its employees, contractors, and agents (“Representatives”) who have a legitimate need to know the information for purposes consistent with these Terms and who are bound by confidentiality obligations at least as protective as those set forth herein.

If the Receiving Party is legally required to disclose Confidential Information (by subpoena, court order, regulatory requirement, or similar legal process), the Receiving Party shall, to the extent legally permitted: (i) provide the Disclosing Party with prompt written notice of the requirement to allow the Disclosing Party an opportunity to seek a protective order or other remedy; and (ii) provide reasonable cooperation (at the Disclosing Party’s expense) in seeking to limit or contest the required disclosure.

The Receiving Party shall be responsible for any breach of this Section by its Representatives.

1. Compliance; Export Control

Customer shall comply with all applicable laws in relation to its usage of the Portal. Customer shall not use the Portal in violation of export control or economic sanctions laws.

1. Disclaimers

THE PORTAL IS PROVIDED “AS IS” AND “AS AVAILABLE.” CONVERGINT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, NON-INFRINGEMENT, AND AVAILABILITY.

THE PORTAL IS TO FACILITATE SERVICES AND FOR INFORMATIONAL PURPOSES ONLY. CUSTOMER MUST NOT RELY ON PORTAL INFORMATION FOR OPERATIONAL, SAFETY, OR EMERGENCY PURPOSES.

For avoidance of doubt, the Portal is provided without service levels, uptime commitments, response-time commitments, or performance guarantees of any kind.

1. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONVERGINT IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR LIQUIDATED DAMAGES FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE PORTAL, INCLUDING WITHOUT LIMITATION CUSTOMER’S OR USERS’ ACCESS TO OR USE OF THE PORTAL (“PORTAL CLAIMS”).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONVERGINT’S TOTAL, AGGREGATE LIABILITY FOR PORTAL CLAIMS SHALL NOT EXCEED $1000 IF NO FEES WERE PAID FOR PORTAL ACCESS, OR, IF FEES WERE PAID, THE AMOUNT PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

These limitations apply regardless of theory and even if Convergint has been advised of the possibility of damages.

1. Indemnification

Customer shall indemnify, defend, and hold harmless Convergint from any claims, damages, losses, or liabilities arising from Customer Data; Customer’s misuse of the Portal; any harm to the Portal or Convergint software or systems caused by Customer; Customer’s acts or omissions in reliance on the Portal; and any violations of these Terms by Customer.

1. Suspension; Termination

Convergint may suspend or terminate access to the Portal for any Customer or User at any time for suspected or actual violation of these Terms; for the security of this Portal or other software or systems; to protect Convergint, Customer, Users, or others; to prevent fraud; to comply with applicable law; or for other legitimate business purposes.

Upon termination, Customer must cease using the Portal. Convergint has no obligation to retain Customer Data or attachments after termination. All such Customer Data will be deleted in accordance with Convergint’s data retention policies and procedures.

1. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflicts of law. Any dispute arising out of or relating to the Portal or these Terms shall be brought exclusively in the state or federal courts located in Delaware. Each Party submits to the jurisdiction of such courts and waives any objection based on inconvenient forum.

EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

1. Miscellaneous

Entire Agreement. These Terms constitute the entire agreement between the Parties with respect to Customer’s and Users’ access to and use of the Portal and supersede all prior or contemporaneous understandings relating to the same subject matter. These Terms do not supersede, modify, or replace any Customer Agreement(s), each of which remains in full force and effect.

Independent Contractors. The Parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between the Parties, and neither Party has authority to bind the other.

Assignment. Customer may not assign, delegate, or transfer these Terms, whether by operation of law, merger, change of control, or otherwise, without Convergint’s prior written consent. Any attempted assignment in violation of the foregoing is void. Convergint may assign or transfer these Terms, in whole or in part, without restriction, including to any Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets.

No Third-Party Beneficiaries. Except as expressly stated otherwise, these Terms confer no rights or remedies on any third party. No third party is intended to be, nor shall be deemed to be, a beneficiary of these Terms.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

No Reliance. Customer acknowledges that it has not relied on, and Convergint has not made, any representations, warranties, or statements regarding the Portal except as expressly set forth in these Terms

Waiver. No failure or delay by Convergint in exercising any right or enforcing any provision of these Terms shall constitute a waiver of that right or provision. Any waiver must be in a writing signed by Convergint and shall apply only to the specific instance identified; no waiver shall be deemed a continuing or subsequent waiver.

Force Majeure. Convergint is not liable for any delay or failure to perform any obligation under these Terms due to events beyond its reasonable control, including natural disasters, labor disputes, acts of government, telecommunications failures, power outages, network or infrastructure failures, or acts of third parties.

Survival. Any provision of these Terms that, by its nature, should survive termination or expiration shall survive, including provisions relating to confidentiality, Customer Data, Usage Data, ownership, feedback, disclaimers, limitations of liability, indemnification, governing law, dispute resolution, and this Miscellaneous section.

Construction. Headings are for convenience only and do not affect interpretation. References to “including” mean “including without limitation.” These Terms shall be construed fairly and not for or against either Party, regardless of which Party drafted them.